Изменения

[[Категория:Термины]] [[Категория:Процесс]] [[Категория:Настройки]]

'''Cancellation''' — cancellation of the booking, refusal to embark on a trip. The circumstances and the cancellation procedure are prescribed in the contract when concluding a transaction for tour services.

Seat refunds (partial or full) in the [[ГРС|GDS]] can be made both before and after the ticketing in accordance with the [[PNR]] created during the booking. When seats are canceled before the ticketing, recalculation with a passenger is not performed.

This error can appear in the cases when: it was an automatic cancellation; cancellation was executed by a user who is not able to make a refund; cancellation was made by user subagent by the click of a button "Cancel ticketing and release seats ", but this setting: ''"Enable access to cancellation of paid, but not ticketed orders (the parameter does not affect the agency users)''" was disabled for that user. The availability of refunds is regulated through the ''«Orders» - «User Rights»'' section. When refunding, the availability of the order and the possibility of a refund are checked.

Only a manager or expert can cancel a paid order.

Cancellation may be:

[[Агентский АПИ#Войдирование|Voiding request (english version of the article pending)]]

<!-- ===Automatic refund to the balance of the company and Sirena2 upon cancellation of the order===

To enable automatic refunds, enable the option '''Автоматически вернуть деньги после отмены заказа (только баланс компании и МПС)''' в разделе '''Финансы и платежи → Платежные методы → Устаревшая версия → Основные настройки'''. <br>

Опция активирует автоматический возврат средств при оплате заказа через МПС или по лицевому счету<br>

*[[User]]<br>

*[[Правила возврата|Refund rules (english version pending)]]