1382
правки
Изменения
Нет описания правки
[[Категория:Модули]] [[Категория:Дополнительные модули]]
'''Exchange and refund''' - component of {{NameSystemLink}} Websky online tickets booking used to adjust the process of air tickets exchange and refund online.
==Purpose==
== Enabling the component ==
''Exchange and refund'' component is connected by the administrator of the commercial department of the {{NameSystemLink}} Websky system. If you wish to begin using the '''Exchange and refund''' component, create a ticket with a request in [http://helpdesk.nemo.travel {{NameSystem}} Websky project tracker].
== Component adjustment ==
=== Claim processing ===
The application processing in the {{NameSystem}} Websky system consists of the following steps:
# Calcualtion of the refund price or additional payment and entering the date, until which the calculation will be valid (executed by system manager/expert).
# Confirmation of consent to the calcualtion by sending an application (executed by the order owner or manager/expert).
<span style="background-color: rgb(255, 240, 245)"><span style="font-size: large"><span style="color: rgb(255, 0, 0)">!</span></span> Partial refund is not supported for automated return. Only full refund of all segments is available.<br>
At the same time with the creation of the claim, the {{NameSystemLink}} Websky system sends a request for the amount to be returned to the GDS. Based on the amount received and the penalty specified in the '''Размер штрафа за возврат одного билета''' setting, the amount that will be returned to the user is determined. It is important to understand that the refundable amount is calculated as ''Refund amount from GDS - Penalty from the settings''. Notification of the calculation is sent to the address of the letter’s hidden copy and to the address specified in the claim.<br>
If the amount of the penalty from the settings exceeds the value received from the supplier, then the amount to be paid will be charged; so the user (order owner) will have to make a payment.<br>
If a full exchange of tickets is made for all passengers, then upon completion of the exchange information about the new flight and / or tickets will be displayed in the main order.
If an error occurs in the exchange process with a price reduction, the funds will be returned, in which case the exchange must be carried out through the terminal.
During the exchange, an EMD with a refund price can be generated. Documents are returned automatically immediately after the exchange is completed or after a while, depending on the settings on the Amadeus side. The time is set in the GDS requisites on the {{NameProject2}} side - '''Hours before RSVR EMD can be returned'''. Depending on how the requisites are configured on the Amadeus side, it is supposed to set the value of this setting. The system {{NameSystemLink}} Websky supports the manual return of the EMD using the «End Exchange» button. It is important to note that the action is available only if an EMD is generated for refund and their automatic refund is not available.
== Getting a refund and exchange EMD ==
When a return, exchange or revalidation is made, EMD is issued for penalties for difference from the reduction of fare and/or taxes. The {{NameSystem}} Websky system forms the EMD document and sends it to the customer’s address, and a copy goes to the address from the «E-mail Address for Copies of Notifications» setting. To form the document, the system uses the template specified in the settings at '''«System settings → Notifications and documents → E-mail settings»'''.
The list of actions with the order presents the possibility of unloading EMD.
== Transferring the automated claim to manual ==
The {{NameSystemLink}} Websky system supports the possibility to switch the request processing mode from automated to manual. Claim transferring can be performed by the user manually or by the system automatically.<br>
Automatic transferring is performed if:
* Selected requisite package in the '''Requisites for automatic exchanges and refunds''' is different from the ones in which the order was created.