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Automated returns are carried out while interacting with the GDS in several stages. At the first stage, the amount to be returned is requested. At the second stage, the ticket refund is executed.<br>
To begin working with this functionality, it is necessary to enable the automatic mode for the '''Refund and exchange method''' and set the refund penalty in the а также задать размер штрафа за возврат в поле '''Penalty amount for one ticket''' ''(optional)''.<br>
=== Automated refund process ===
<span style="background-color: rgb(255, 240, 245)"><span style="font-size: large"><span style="color: rgb(255, 0, 0)">!</span></span> Partial refund is not supported for automated return. Only full refund of all segments is available.<br>
At the same time with the creation of the claim, the Websky system sends a request for the amount to be returned to the GDS. Based on the amount received and the penalty specified in the '''Размер штрафа за возврат одного билетаRefund fee per one ticket''' setting, the amount that will be returned to the user is determined. It is important to understand that the refundable amount is calculated as ''Refund amount from GDS - Penalty from the settings''. Notification of the calculation is sent to the address of the letter’s hidden copy and to the address specified in the claim.<br>
If the amount of the penalty from the settings exceeds the value received from the supplier, then the amount to be paid will be charged; so the user (order owner) will have to make a payment.<br>
