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Для расчета стоимости к возврату или доплате по заявке менеджеру или эксперту нужно заполнить определенные поляTo calculate the price of the refund or surcharge by claim, указав в них сборыthe manager or expert needs to fill in certain fields, indicating fees/штрафыpenalties/удержания за возврат или обменretentions for refund or exchange. Для заполнения доступны следующие поляThe following fields are available for filling:<br>
→Manual claims work principle
'''''When creating an exchange claim''''', the client describes the desired changes in free form, for example departure time change, then he fills in or edits the contact data. And after pressing the '''«Send claim»''' button, the order is syncronized with GDS, and the claim with the ''«Send ticket exchange claim»'' status with client’s comments is sent to the agency, and its copy is sent to the client (e-mail notification).<br>
=== Restrictions for claim creation ===
==== Fee calculation mechanism ====
* Refund fee
* Retention for used route section
