Изменения

<span style="background-color: rgb(255, 240, 245)"><span style="font-size: large"><span style="color: rgb(255, 0, 0)">!</span></span> The algorithm for calculating the total cost includes a breakdown of the agency and subagency fee and the payment gateway markup in proportion to the fare price for a particular passenger in the total amount of the order, i.e. the higher the fare price, the greater the part of the fee for it.

==== Calculation validity ====

After the deadline specified on the claim, any actions with it become unavailable, it can only be canceled. The client will need to create a new claim with the current recalculation from the manager/expert.

==== Confirmation of consent ====

Letter template is customized in the '''«System settings → Notifications and documents → Letter templates → Request for return or exchange approved (type_book_return_approved)»'''.<br>

The text of the claim can be viewed by clicking on the link ''text of the application'' on the application page, and the document template is configured in the '''«System settings → Notifications and documents → Documents → Flight Documents → Booking claim»''' section. The claim is sent to the agent and the client’s e-mail.<br>

==== Refund or additional payment by claim ====

Additional payment by the claim is similar to the one by the main order. For payment, the user can choose one of the configured payment gateways, while in the change history a link to the payment transaction will be available for the manager of the main agency. The list of available payment gateways is regulated in the filtering section of a specific payment gateway in the '''Finances → Payment methods → Gateway control'''.<br>

<span style="background-color: rgb(255, 240, 245)"><span style="font-size: large"><span style="color: rgb(255, 0, 0)">!</span></span> Only the order author can make a payment, so the manager/expert cannot see the payment block.<br>

==== Booking import from GDS ====

Завершить обмен или возврат по заявке, не требующей импорта брони можно, включив флажок '''«Не импортировать новый PNR»''' и нажав кнопку '''«Завершить обмен»''' или '''«Завершить возврат»'''.

По выполнению заявки на странице основного заказа будет показано сообщение о выполненном возврате или обмене. <br>

==== Rejecting the claim ====