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'''Attention!''' When cancelling a booking, the Websky system synchronizes booking status in Websky with PNR in the supplier's system (GDS). If the system detects booked ticket numbers (at least one) in the booking, the cancellation procedure will not be started. However, in some cases the ticket numbers in the supplier system may not appear instantly, but with some delay. Therefore, even if the ticket is issued by a cashier in the terminal, the system can cancel the booking with the expired time limit and without the "paid" status.
== Disabling the Autocancellator ==
By default, the Autocancellator is activated in Websky system.
To disable the automatic annulator, go to '''Site management → Domains and protocols''' page, find the option {{Setting|Enable auto cancellation of bookings}} and select 'No'.
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'''Attention!''' It's highly recommended that you leave the Autocancellator on. In case of shutdown, the agency is responsible for tracking bookings that has not been removed.
== See also ==