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[[Категория:Модули]]
[[Категория:Встроенные модули]]
'''Personal account''' is a component of the {{NameSystem}} Websky online reservation booking system which stores information about your orders, messages, finances and other data.
==Purpose==
'''Personal account page''' helps managing and keeping orders under control, track various order queues, search for orders, upload to files for reporting, create tourist profiles, track, receive and send messages/claims, view personal account information, change profile information (of your user and company) etc.
==Work principle==
To enter your personal account, click on the '''Personal account''' above thу the search form.
Personal account consists of the following sections:
The table displays the orders belonging to the user (agency / sub-agency) selected in the '''User''' field.
In the {{NameSystem}} Websky system, different user types have different rights:
*Users have access only to their bookings.
*The manager sees the orders of the entire agency: all users, groups and companies of the agency.
To find an booking by identifier in the field '''Search booking''':
# select ID type
#* by number - the booking number assigned by {{NameSystem}}Websky,
#* Locator - the booking number (PNR) assigned by the service provider,
#* by passenger - the passenger's last name in the PNR (for example, search by the name of the first passenger),
#* by ticket number - ticket number in the PNR (only for issued bookings),
#* by customer - user number or first letters of the last name of the contact person who placed the booking in {{NameSystem}}Websky. Used with the type of customer form - “B2C: user data”.
#* by external id - identifier assigned by the external accounting system.
#* by email - email in the booking.
* '''All bookings''' — in this tab, all bookings for the selected user will be displayed.
* '''All problem bookings''' — for all bookings in which problems or errors are recorded, for example, while booking or ticketing.
* '''Synchronization issues''' — bookings with synchronization problems, for example, status mismatch in {{NameSystem}} Websky and GDS.
* '''Pending booking data''' — bookings for which it is necessary to add lacking data (passport data, visas, etc.).
* '''Export issues''' — bookings that were issued in {{NameSystem}}Websky, but the ticketing data was not transferred to an external system, for example 1C.
* '''Manual status''' — bookings for which the status has been manually changed.
* '''Modified while synchronizing''' — bookings with changes after synchronization with GDS.
* '''''Delayed''''',
* '''''In progress''''' — only for hotels, the GTA provider did not receive the response,
* '''''Confirmation pending''''' — only works for hotels, {{NameSystem}} Websky is awaiting booking confirmation from the supplier.
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==Messages==
In addition to e-mail and SMS notifications, {{NameSystem}} Websky system has a message module in the user's personal account.
In the '''Messages''' section, notifications are stored and created that are received by the personal account of the user/agency. To configure events for which messages are sent to your account, see the article [[Системные сообщения|System messages (english version pending)]].
[[Файл:Новое сообщение.jpg|600px|thumb|left|Новое сообщениеNew message]][[Файл:Входящие.jpg|600px|thumb|left|Таблица входящих сообщенийInbox table]]
[[Файл:Поиск сообщений.jpg|600px|thumb|left|Поиск сообщенийMessage search]]
===Creating messages===
To create a message:
In the '''Messages → Directories → Agency messages''' section, agency manager and expert can see all agency messages. The manager and expert of the sub-agency can see messages only within his company.
== Inquiries ==
=== Differences in passenger profiles ===
{{Attention|There are differences when working with the Avia module and the Railway module {{NameSystem}}in Websky }}:
* When working with the Avia module, passengers from the passenger profiles in the Personal Account are used.
* When working with the Railway module, passengers from the passenger profiles (created in the Personal Account) are not available. Each passenger for whom the railway order was issued is automatically added to the passenger profile of the Railway module. Adding passengers independently is not provided.
At the next creation of the railway order, on the booking form, the user of the {{NameSystem}} Websky system can select a passenger from the passenger profiles of the Railway module. See the picture "Passenger profile of the Railway module".<br>
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== См. также See also ==
*[[Заказы|Orders (English version pending)]]<br>
*[[Booking]]<br>
