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Voiding (Air tickets)

924 байта убрано, 13:12, 21 марта 2020

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== Voiding via the system interface ==

'''Ticket voiding''' – to void a ticket in the ~~{{NameSystem}}~~Websky, press the «Cancel ticketing» button on the order page. Access to ticket voiding is customized in the '''Account managment →

Access control''' section. When you click on the «Cancel ticketing» button after the time limit for voiding, a message will appear that the time for voiding is out. In this case, all actions with ticket return booking can be made only in the GDS terminal.

== Voiding settings ==

=== Voiding confirmation ===

~~Предусмотрено~~ There are 2 ~~типа войдирования:~~types of voiding* '''Complete voiding''' — ~~включает в себя отмену выписки и аннуляцию заказа~~includes both ticketing and order cancellation. ~~Включается настройкой~~ Enabled by the {{Setting|~~Включить возможность аннуляции оплаченных~~Enable access to cancellation of paid, ~~но не выписанных заказов~~ but not ticketed orders (~~параметр не влияет на сотрудников агентства~~the parameter does not affect the agency users)}} ~~в разделе~~ setting in the '''Product control → Aviatickets → Processes → Ticketing process'''section.

If the agency has '''cancellation penalties''' set (the respective setting is turned on and the specific value of the penalty is established), during the full voiding the user will be shown a page confirming the agreement with the penalties.

=== Text resources ===

The names of the pop-up bar’s title, its buttons, the content of the information message in the regular voiding mode, the name of the ticketing cancel button on the order page, etc. can be changed in the ''' Site control → Text resources''' section.

=== Voiding period ===

'''Voiding period''' — The time interval during which you can cancel the ticketing.

The voiding period is determined by the settings in the '''Product control → Aviatickets → Packages and requisites → Requisites for GDS connection''' while editing particular requisites:

* {{Setting|Voiding period}} — sets the time value in the hh: mm format. ~~В зависимости от значения настройки~~ Depending of the value of {{Setting|Voiding period type}} setting either the specific time of the day during the ticketing day is determined, or the time interval from the time of ticketing.

* {{Setting|Voiding period type}} — determines the method of calculating the time interval for ticketing cancellation. Possible values:

** '''Fixed time of day''' — Voiding period is determined from the ticketing time to the end of the voiding period count during the ticketing day.

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В данном случае таймлимит на войдирование устанавливается из настроек, при этом войдирование доступно до 23:15 текущего дня. Если заказ выписан в 23:10, то в течении 5 минут доступна отмена выписки. По истечению таймлимита пользователю будет выведено сообщение: ''«The time for voiding is over.»''. Для заказов, выписанных после 23:15 и до наступления следующего дня, войдирование недоступно. In this case, the voiding timelimit is set from the settings, and the voiding is available until 23:15 of the current day. If the order was issued at 23:10, then within 5 minutes, cancellation is available. Upon expiration of the timelimit, the user will receive a message: ''«The time for voiding is ~~over.»~~over»''. For orders issued after 23:15 and before the next day, voiding is not available.

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Илья Шалетин

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